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Repair Order Log
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Always
obtain a copy of the work order when you leave the vehicle, and a
copy of the completed repair order on picking up your vehicle. Be
sure that the work order reflects your own words and comments. If
your complaint(s) are misstated have the Service Advisor revise
and/or add your corrected comments. |
| • |
If you
previously brought your car to the dealer for the same complaint but
the dealer could not duplicate your concern, demand a test drive
with the Service Advisor or Manager. Attempt to duplicate the
problem during the drive. If successful, have the technician write
on the repair order "Verified customer's complaint." |
| • |
If the
problem recurs, even if only five minutes later, and you leave your
car at the dealer again, have the technician write up a new work or
repair order, with a separate and new repair order number. This
prevents the dealer from combining several repair visits into
one. |
| • |
These
steps will help to create a complete record of the vehicle's history
and may be important to prove and win your
case. |
Date
Opened:_____________ |
Date
Closed:_____________ |
DAYS IN REPAIR
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# of Days:______ |
Cum. #
of Days:______ |
Mileage:______________ |
|
Problem(s) Complained of:
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Comments:
| |
Date
Opened:_____________ |
Date
Closed:_____________ |
DAYS IN REPAIR
|
# of Days:______ |
Cum. #
of Days:______ |
Mileage:______________ |
|
Problem(s) Complained of:
|
Comments:
| |
Date
Opened:_____________ |
Date
Closed:_____________ |
DAYS IN REPAIR
|
# of Days:______ |
Cum. #
of Days:______ |
Mileage:______________ |
|
Problem(s) Complained of:
|
Comments:
| |
Date
Opened:_____________ |
Date
Closed:_____________ |
DAYS IN
REPAIR
|
# of Days:______ |
Cum. #
of Days:______ |
Mileage:______________ |
|
Problem(s) Complained of:
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Comments:
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